Verizon remembers 2.5 million hotspot units it sold due to a faulty lithium-ion battery that could overheat, resulting in fire and incineration hazards.
Affected devices include Ellipsis Jetpack Mobile Hotspots with model numbers MHS900L, MHS900LS and MHS900LPP.
Verizon said Thursday that it is working with the U.S. Consumer Safety Commission (CPSC) on the recall. Verizon also said it is working to find the cause of the issues and will provide replacement of Orbic Speed devices to customers for free.
All Ellipsis Jetpacks have received two over-the-air software updates related to the issue. The first shows the device identification number on the scroll screen to make it easier to exchange, and the second prevents the device from charging when connected and switched on to reduce the risk of overheating.
According to the CPSC, Verizon has received 15 reports of device overheating, including six cases that led to fire damage to bedding or floors. There were two reports of minor burns.
Customers who have an affected Ellipsis Jetpack should contact Verizon through the recall website to arrange a replacement.