If you’ve tried to buy a PS5 recently, you know that it has been extraordinarily difficult to pull off due to disappearing inventory and ridiculously high demand. But imagine ordering a PS5 and getting the wrong item in the mail when launch day arrives – say a Nerf gun or an air freezer you did not even order.
According to a number of Twitter posts, this is exactly what happened to some of those buying a PS5 from Amazon UK.
Journalist and presenter Rebecca April May (hey, she interviewed Pedro Pascal for TechRadar!) Wrote that she received an air freezer from Amazon UK after offering a delivery password for a PS5 order:
Happy # PS5 day everyone. Tried to document our coverage, but Amazon has fooled us with an unsolicited air freezer instead (after providing password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUUN November 19, 2020
In a clear sign, this is not an isolated incident either, author Patrick Dickens from Push Square posted something similar on Twitter – this time he received a Nerf pistol instead of Sony’s next generation console:
So @AmazonUK looks like someone stole my (day late) PS5. Right outer box, wrong item. Where can I get help? @AmazonHelp @PlayStationUK pic.twitter.com/qBIZ3RHl1IN November 20, 2020
Additional reports on Twitter (which we can not confirm it is worth pointing out) mention receiving a foot massager, a George Foreman Grill or even just a bag of rice.
Now, while the exact answer to what happened here is unclear in all cases, it is definitely not good enough from a retailer as big as Amazon. On the surface, it looks like theft before the box reached its destination.
A spokesman for Amazon told Eurogamer that it is investigating the complaints. “We’re about making our customers happy, and it’s not happened for a small portion of these orders. We’re really sorry and are investigating exactly what has happened.
“We reach out to every customer who has had a problem and made us aware so we can fix it. Anyone who has had a problem with any order can contact our customer service team for assistance.”
TechRadar approached Amazon UK for further comment and received the same statement. Amazon also mentions that this is the customer service link to use if you have been affected.
Why a refund does not quite cut it
Now a refund seems like it would be a reasonable conclusion to this case, but the problem is that grabbing a PS5 was a feat in the first place over the last few months.
What you paid for was the chance to go first with Sony’s console, knowing that additional stock is unlikely to be widely available, and to avoid scalps that predictably ruin it all by selling consoles for close to £ 1,000 (around $ 1,328 / AU $ 1,819) on eBay.
Getting your money back is probably not enough by itself – hopefully Amazon will make a good profit by replacing these PS5 orders with priority stock when the next wave comes in.