Amazon UK customers have been waiting for both Twitter and Reddit and described a not insignificant number of PS5 orders received with other items instead of from foot massages to rice.
In a statement to Eurogamer, Amazon acknowledged the problem.
“We’re about making our customers happy, and that has not happened for a small portion of those orders,” an Amazon spokesman told Eurogamer. “We’re really sorry and are investigating exactly what happened. We reach out to every customer who̵
According to Eurogamer, who spoke to affected people, Amazon customer service so far is asking customers to wait 48 hours before a formal complaint can proceed. Some have been offered a £ 5 gift card.
On Reddit, several users report cases of delivery drivers stopping outside their homes, marking the package as delivered and then driving off. According to these threads, Amazon Customer Support suggests that users submit footage of the incident to local police and submit a report.
Unfortunately, it will be difficult to find another device for users who received a George Foreman grill instead of a PS5. Unless Amazon can guarantee that these users will get their PS5s during the next wave of shipments, another device will be difficult to track given the demand.
Exactly the same thing happened to me, I got a George Foreman grill! It looked like the box had been opened at some point as well. Now I can not get a replacement because there is no stock anywhere in the UK even though I pre-ordered it 2 months in advance! pic.twitter.com/Cmg3BzVhvg November 20, 2020
Another Twitter user patiently waiting for his PS5 noticed that a van pulled up and drove away to a house down the block. He went and only confronted the driver finding out that the QR code had been corrupted and the box had been opened.
So @AmazonUK looks like someone stole my (day late) PS5. Right outer box, wrong item. Where can I get help? @AmazonHelp @PlayStationUK pic.twitter.com/qBIZ3RHl1IN November 20, 2020
A strange case arose with Digital Foundry senior writer Will Judd. His PS5 was taken to his neighbor’s house even though he was at home. His neighbor said he agreed with the courier to take the box on Judd’s behalf, only for the courier to go out with the PS5.
It should be noted that the vast majority of Amazon customers received their PS5s, but the duality of some delivery drivers is disturbing, especially during a pandemic when people are stuck at home due to entertainment.