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Passport parking app for downtown Raleigh street spaces



Starting Monday, you'll be able to pay for on-street parking in downtown Raleigh using your mobile phone, but it's going to cost you a little extra.

Drivers will be able to use the Passport parking app to Pay for metered spaces in the city's downtown district, which includes the Glenwood South area. The city has been accepting the app for payment payments along Hillsborough Street near N.C. State University since November 2016.

The app is free to download from the iPhone App Store and Android Google Play, but you'll pay a 25-cent "convenience fee" each time you use it, on top of the $ 1 per hour cost of parking.

The city's pay stations will accept coins and credit cards. But the app offers some advantages beyond convenience: It will warn you when your parking time is about to expire and allow you to add time remotely, as long as you haven't exceeded the maximum allowed in the space.

The Passport app has historically gotten good reviews on the App Store and Google Play, but it's clear that many users aren't happy with a recent update for Android. On Google Play, many users are panning the layout and performance of the new version, calling it more than the previous one.

“Busy and convoluted.”

The company that created the app, Passport Labs Inc. of Charlotte, did not respond to a call and an email Friday. But Matthew Currier, the city's parking manager, said he was representative of the complaints about the new Android version of the app, which has been out about three months, and that it is working to improve it.

"I think it will work quickly to fix these issues," Currier said.

For his part, Currier said he has found the app to be "pretty intuitive."

"It's easy to create an account, ”he said. "It asks you," Do you want to start a new session? "You type in zone, space number and the amount of time you want. It really is that simple. ”

Since the city began accepting payments along Hillsborough Street, about 15 percent of parking transactions have been done with the app, Currier said.

“ We didn't hear any complaints about it, He said. "And the feedback from the Hillsborough Street merchants has been very positive."

People can also use the passport parking app in Durham and Asheville. If you're looking to park on N.C. State's campus, it uses a different app, from ParkMobile.

For more information about parking in downtown Raleigh, go to the city's website, www.raleighnc.gov/, and search for “ParkLink.”


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