Nintendo unveiled a new model of Switch this week that adds an OLED screen, improved speakers and a much-improved kickstand. One thing it looks like OLED Switch will not bring, but is a solution to Joy-Con operating problems that have plagued Switch owners for years – and frustratingly, Nintendo will not even confirm that it will not. A number of publications including The edge tried to ask the question but Nintendo does not tackle it despite other useful answers like how the new switch does not have a new CPU.
Switch owners have been reporting Joy-Con drift issues for years, and the issue is bad enough to be the subject of numerous lawsuits ̵
In a statement Nintendo delivered to The cable, Polygon, GameSpot and The edge, the company said that “the configuration and functionality of the Joy-Con controller did not change with the Nintendo Switch (OLED model).” But we did not ask about “configuration” or “functionality”, as it was quite clear from Nintendo’s announcement that the controllers would be the same. We asked about operation, which is a reliability issue. And when we asked the question again in an even clearer way, we were referred to the same statement.
It seems to suggest that there are no changes. A FAQ on the company’s UK website is even more explicit: “The Joy-Con controllers that come with the Nintendo Switch (OLED model) are the same as the controllers currently available.”
However, Nintendo’s statement acknowledges that there are issues with Joy-Con controllers – “We are aware of reports that some Joy-Con controllers have not responded correctly,” Nintendo said – but only suggested that customers visit their support page for to deal with any issues. This language is not new; Nintendo issued a very similar statement almost two years ago after Vice published an internal Nintendo memo instructing customer service staff to troubleshoot Joy-Con operations.
And Nintendo President Shuntaro Furukawa said that “we apologize for any inconvenience that consumers experience” due to Joy-Con issues in a Q&A for investors last year, but added that “I have no information to share about specific actions, we have taken “to correct questions, suggesting that his hands were tied due to a class action lawsuit in the United States.
Until someone can open a set of Joy-Cons that comes with the new switch, we do not know for sure that there are no unannounced fixes to the drive issues. But based on what Nintendo has said, I would not hold my breath.
While the OLED switch may not have been the “Pro” upgrade we were hoping for, the improvements still make a big difference, according to my colleague Dieter Bohn, who got to try out the new switch. However, if you decide to pick up the $ 350 console when it launches on October 8, you may want to mentally prepare for the possibility that your new Joy-Cons may end up with the operational issue one day.
Here is Nintendo’s full statement on the matter:
The configuration and functionality of the Joy-Con controller did not change with the Nintendo Switch (OLED model). The configuration and functionality are the same as the Joy-con controllers for the Nintendo Switch console. At Nintendo, we take great pride in creating quality products, and we continually improve them. We are aware of reports that some Joy-Con controllers have not responded correctly. We want our consumers to have fun with the Nintendo Switch, and if anything falls under this goal, we always encourage them to visit http://support.nintendo.com so we can help.