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How to get a refund from PlayStation Store



So you bought something from PlayStation Store and it doesn't work for you? Whether you've bought a game by mistake or just decided that you'd rather have the money back, it's just as easy to get a refund as chatting with a representative for a few minutes. Sony's new reimbursement policy covers pre-orders, games, DLCs, subscriptions and movies, and it no longer means filling out reimbursement forms and sending them to voids.

Although the new repayment policy is more extensive, there is still a big warning: once you have downloaded your purchased content, you are not eligible for this refund. If you have pre-ordered a title, you can get a refund any time before it is released. But when the game reads on your console, you have no luck ̵

1; even if you haven't played it.

We review the steps needed to get a refund and tell you how to prevent pre-ordered games and other content from automatic download in the future.


On mobile (left) you can see the possibility of chatting by scrolling to the bottom of the page. On your desktop browser (right), the chat setting is located on the right side of the page. No scrolling is required.

Chat with PlayStation support for a refund

There is currently no option for your PS4 console to initiate a refund. You need to go to the PlayStation support page on your phone or computer browser and click on the blue "Chat" window. Be prepared to answer simple questions about your account from the support team to approve the refund.

Your purchase of a pre-determined title may be refunded via the original payment method, but for all other types of content purchased on PlayStation Store, your PSN wallet will be credited. It is of course to have the money back in your check or credit account so it is worth asking politely if the purchase can be refunded to your bank account or PayPal instead.

Subscriptions to PlayStation Plus and PlayStation Now can also be refunded even if your PSN wallet can be credited with a different amount than the original purchase price, depending on how long you have the subscription.

How to turn off automatic downloads

If you are a person who pre-orders many games, there is a step you can take to ensure that you can request a refund if you wish. You are only eligible for reimbursement if you have not downloaded or pre-loaded your purchases. As unfortunate as it is, turn off your PS4's handy, time-saving automatic download feature.

Deactivating this function has more disadvantages than positive ones. While it allows you to request a refund, the system will no longer download your games while you do other things. Instead, you need to manually download and install your games in your spare time. This will affect titles that you already play as you need to manually install updates. But if it's not a big thing for you, or if your internet speed is really fast, it's a bit less of a burden.

To ensure that your pre-orders do not commit, first navigate to the top row of options, then click "Settings."


Scroll down to the "System" setting and press "X" on the controller.


The second setting from the top is "Automatic downloads." Tap this option. [19659015] Finally, turn off the "Program Update Files." This will disable your PS4 from downloading and installing updates and preloaded data.

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