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Google's regrettable handling of the Pixel 3 screen flash issue may end



Bottom line: Publishing a product and the lack of recognition of the defects is a bad business practice. Companies that do not own their fault should be encouraged so that consumers can benefit from fully functional products. No matter how much of a fan you are of a particular brand, it is beneficial to claim responsibility for problems so they are timely addressed.

Google has a story about releasing phones that require a lot of patches and updates over weeks to months. Pixel 3 and Pixel 3 XL are not different in this respect.

At launch, the latest Pixel memory management problems had problems with photos that were not stored, extra notches and more bugs. One of the most persistent issues still present is related to the environment display.

Thousands of Pixel 3 and Pixel 3 XL users have reported that their screens are blinking white when they wake up with the surrounding display enabled. Hundreds of people have reported the problem directly through Google's Issue Tracker, with countless frustrated Pixel owners who never knew that Issue Tracker itself existed. Google dropped the ball on this one and failed to fix the problem properly. Refusing to recognize a well-known and frequently reported problem is a move from Steve Jobs and Tim Cook playbook. At least Google did not blame the end user on this, but intentionally ignoring a problem and hoping it will go magically away is one of the most swept answers a company can provide.

That's not what Google has not seen the problem or is not aware of it. In fact, there are many users out there who have told stories of having their phones replaced just days after the first start because of this specific error. So now that there are over five months of reports that pick up and a myriad of phones are being replaced at regular intervals, a Google spokesman has confirmed that the problem exists. Not only that, but Google is also almost ready with a software solution to prevent screens from flashing irregularly when they wake up from sleep. But Issue Tracker shows no sign of recognition, and Google chose only to give a much brief background via email instead of simply offering a quote that the problem will be fixed soon.

As part of the April security update, Pixel 3 and Pixel 3 XL must also receive a patch that solves the screen flashing problem.

The update will be rolled out in the coming weeks. When available, we'll see if Google can finally get Pixel 3 and Pixel 3 XL to work for users as they were going back on launch day.

Handling issues like these is rarely something you come across when reading reviews or viewing your favorite YouTube personalities giving an overview of the latest and greatest available. As much as it would be great to see the Pixie series become more than just a good camera that can make phone calls, ignore your most vocal users and have poor communication is a sure way to ensure that Google hardware stays at best. 19659009] Related Readings


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