(Update: Adding Video, Comments from TDS Telecommunications, Bend Business)
BEND, Ore. (KTVZ) – Nearly 22,000 people in Bend, Sunriver, La Pine and La Center Washington were without internet from late Wednesday afternoon until early Thursday night.
Kit Beyer, director of external affairs and communications for TDS Telecommunications, said around 6 p.m. 15 Wednesday that a commercial dump truck accidentally tore a fiber cable down Boyd Acres Road.
Thousands of homes were left without Internet access along with some businesses.
Chris Morse, an employee of the U.S. market from the 27th, said the store lost Internet services around 3:30 a.m. Wednesday and was unable to use their credit card system.
He said only cash has pushed some customers away.
“Yeah, I’ve had a few people who go with frustration and get angry, but honestly there’s nothing we can do about it,” Morse said. “I wish we could, but unfortunately we can not.”
Late Wednesday night, BendBroadBand released a tweet saying the crews “spliced the damaged fiber cable” and expected services to be restored early to mid-morning.
Kl. 12:23 on Thursday, Beyer sent an email stating:
“BendBroadband became aware of the outcome around 3pm yesterday. It is believed that a commercial dump truck with an extended bucket accidentally ripped down a 72-meter and a 144-inch aerial fiber cable. Unfortunately, this affected nearly 22,000 customers in La Pine, Sunriver and Bend, Oregon and LaCenter, Washington. BendBroadband crews worked through the night to repair the extensive damage and have responded to hundreds of customer inquiries. BendBroadband understands how important our services are to our customers and appreciates their patience.At this point, the service is close to being completely restored.More communities have already been restored and back in operation.Final details of restoration will come soon. “
Morse said an Internet outage is something he has dealt with before, but the longer it is out, the greater the impact.
“Oh yeah, I started working here over two and a half years ago, we had internet errors every now and then,” Morse said. Unfortunately, the one we had at the time only lasted about half a day. This one has been going on for a day now, so it’s getting a little frustrating. “
He said until they are back, they must adapt and hope that people remain understanding.
“Keep taking cash man, that’s all we can do unfortunately,” Morse said.
Kl. 18 announced to BendBroadBand that the interruption had been resolved.
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