The Florida Department of Health-Lee (FDOH) and the Lee County Government announced Tuesday that there is sufficient vaccine supply to schedule about 1,800 additional appointments Thursday and Friday, January 14 and 15, at the site near Southwest Florida International Airport for seniors and frontline healthcare professionals. Thereafter, there will be no FDOH-Lee vaccine supply left this week.
Reservation spaces are expected to be required quickly, probably within minutes. To schedule one of the estimated 1,800 available appointments, a toll-free number opens at 7 p.m. 12 Wednesday, January 13th. The state’s salesman, Tidal Basin, has made technological and customer service upgrades in the last week, necessitating a new phone number.
The toll is changed and the new number is 1
The call line opens first at noon on Wednesday, January 13th.
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Only people with appointments will be vaccinated on site this week. Many of the appointments this week were assigned to the callers who were in the pre-registration group from last week. FDOH-Lee is awaiting information on when and how many vaccines will be available next week. More than 9,000 doses are administered this week.
The United Way 2-1-1 hotline remains available for general questions about the rollout of the vaccination. The hotline is not able to help make reservations or handle pre-registration. Residents are asked to refrain from calling United Way with specific questions to the reservation provider.
Since last week, the provider has outlined steps to increase call capacity and improve the performance of the reservation system, including:
Transition to a larger call center platform to provide better customer service and avoid missed calls / busy signals; Updating technology to ensure no calls are filtered out as spam and adding a more flexible interactive voice answering system for faster call handling;
Adding additional live agents for call center operations.
As with the last two weeks, vaccinations are available for people aged 65 and older and frontline health care workers at the site east of Interstate 75 off Daniels Parkway. It is the site of the old airport terminal car park. Bulletin boards are in place to direct traffic.
When the registrants arrive at the scene, officials will request ID showing proof of age before allowing them to stand in line. People are asked to arrive no more than 45 minutes before their allotted vaccination time. Although this is an appointment system, processing times may vary. Be prepared for waiting time.
Complete information can be found at www.leegov.com/vaccine, people can visit the Lee County Government Facebook and other social media channels (www.leegov.com/socialmedia) or follow Florida DOH’s Twitter @flhealthlee.
Those with reservations can speed up the process by arriving prepared: visit www.leegov.com/vaccine to read the information on vaccination against Modna and print out and complete the authorization form.
Social distance and masks are encouraged; take into account the weather conditions. Portable toilets, wash stations, drinking water and some chairs will be available. For security reasons, the county government and Lee County Sheriff’s Office staff will be on site.
The following are not allowed: Recreational vehicles, campers or trailers. Only service animals are allowed in the vaccination area. This is not a drive-thru place. The site is ADA compliant.
By last Friday, January 8, more than 20,000 shots had been administered to frontline staff and 65-year-old seniors by FDOH-Lee, Lee County and the Lee Health System.