Mazda has surpassed all its rivals by being named the most trusted automaker by Consumer Reports this year.
Each year, Consumer Reports asks its members about issues they have had with their vehicles over the past 12 months. In 2020, the socket received a response of approx. 329,000 vehicles, built from the model years 2000-2020. They then examined 17 problem areas, from small problems such as squeaky brakes to larger ones as out-of-warranty repair gearboxes and weighted the severity of each type of problem.
Mazda was the first place, mainly because “it redesigns the models conservatively and has avoided introducing new risky powertrains and infotainment systems.”
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Second and third were Toyota and Lexus, respectively. All Toyota models had average or better reliability, although the RAV4 was a bit of a downer with average reliability, related to minor transmission issues and other issues. Lexus’ rating was marred by the LS sedan’s much below average reliability, but all other models had “outstanding reliability.”
Ranking as fourth overall was Buick, which increased by an impressive 14 places from last year. In the fifth, Honda, seven places had risen from last year, where the ranking was damaged by the pass below average reliability, having some problems with the driveline and shiny or freezing infotainment systems.
Hyundai ranked sixth overall, ahead of Ram in seventh, Subaru in eighth, Porsche in ninth and Dodge in tenth place.