There are reports of Black Ops Cold War Zombies players receiving the error code ‘Sail 630 Nuclear Bug’ and having their accounts permanently banned afterwards.
UPDATE – April 7: Treyarch’s Community Manager, FoxHoundFPS, has sent Reddit an update on this issue, confirming that their team is looking into it. Despite many players saying they will be banned with this bug, he says players should check the enforcement policy for ban violations and this ban announcement is not due to this bug.
We are aware that some players see the Sail 630 Nuclear Bug message and then are unable to connect while viewing a course message. The Prohibition Notice is not a product of interruption errors. For questions about enforcement policies, visit this link.
Sail 630 Nuclear Bug: This error string is currently presented instead of the default interrupt language when interrupted in the Zombies menus on the PC. PC players will typically see, “The connection to the Blizzard game server has been lost. Finish and try again. BLZBNTBGS000003F8. ”
We encourage players to continue playing Zombies as usual, which includes chasing high rounds and personal records.
In the early days of Black Ops Cold War, Zombies players had their world record suddenly ended with consistent crashes. Now, a new error code has kicked Zombies players back to the menu, claiming that their accounts are permanently banned when they sign in again.
Since April 2, ‘Sail 630 Nuclear Bug’ has been crashing PC gamers’ zombie games at high levels. Reddit user Korlesa was reportedly banned after receiving this code and created a post to highlight the issue.
In the post titled “People are mistakenly banned while going to high rounds in zombies on PC”, Korlesa described how “after 50+ rounds people receive a” Sail 630 Nuclear Bug “error. At the end of Battle.net see we that we have been permanently banned. ”
To back up their claims, Korlesa has amassed 50 posts to the Activision Support page claiming players have been mistakenly banned after receiving the Sail 630 Nuclear Bug.
Korlesa summarized these reports and highlighted what several of them have in common:
- They were on PC
- They played zombies
- They were on a high round (50+)
- They received the same error (Sail 630 Nuclear Bug)
Many other players in the comments said they have experienced the same problem. User XPGO said that they played the game with friends who were on the console, and only at round 50 only XPGO received the error code and was permanently banned afterwards.
Treyarchs Community Manager Josh Torres, aka FoxhoundFPS, responded to the Reddit post. “I can not help with this question,” he said. “All violations undergo a thorough review process by the security team prior to enforcement.”
If more and more players report the error code, Treyarch is likely to acknowledge the problem. As for players who claim that their accounts are unfairly excluded, they still need to see if they get their accounts back.
Image credit: Activision