Apple has apologized for ongoing problems with the butterfly's keyboards in modern MacBooks. But it still claims that most Mac users like the highly criticized and unreliable keyboards.
"We are aware that a small number of users are having trouble with their third generation butterfly keyboard and for that we are sorry," an Apple statement for The Wall Street Journal notes. "The vast majority of Mac notebook customers have a positive experience with the new keyboard."
Apple first introduced the butterfly keyboard in its early 2015 MacBook, which at the time that its unique design was more stable and less wobbly than traditional scissor-style keyboard mechanisms. But it has proved to be endemically unreliable, and Apple faces several class cases as a result of all the issues that include sticking and non-functioning keys.
To solve these problems, Apple has updated the design twice. The second-generation butterfly keyboard debuted in the MacBook Pro in 2016, but users immediately reported having the same issues. Joining the complainants, Apple finally opened a new keyboard application for MacBook and MacBook Pro users in mid-2018. And then, the third generation butterflies delivered a MacBook Pro review keyboard a month later. This design includes silicone covers for butterfly key switches designed to stop dust from interfering with the key mechanism. And while Apple never publicly admitted the change, the internal documentation shows that this membrane was added to solve the issues. Apple also added the third generation butterfly keyboard to its late 2018 MacBook Air.
But now we know that the repair doesn't work: Users still report the same stinging and non-working keys with MacBooks based on the latest keyboard design.
"I find these keyboards the worst products in Apple history," Apple insider told John Gruber. "MacBooks must have the best keyboards in the industry; instead, they are the worst. They continue to damage the reputation of the MacBook brand."
Tagged with MacBook, MacBook Air, MacBook Pro