Unruly passengers continue to cause turbulence on the flights.
A flight attendant aboard an American Airlines flight en route to Charlotte was caught in a video sent to TikTok scolding passengers who verbally abused crew members for being asked to wear a face mask when the plane was diverted to Raleigh because of the weather.
The video showed a male passenger shouting obscenities at the flight attendant he called a “fat gorilla” when Brent Underwood, a man from North Carolina who records the video, calls the inappropriate behavior, the Charlotte Observer reported.
“There was absolutely no excuse for that,” Underwood told the Charlotte Observer. “It does not matter what you look like. Everyone deserves respect. And everyone deserves to be punished just for being such a rude person. Why would you call someone a fat gorilla?”
Another flight attendant, meanwhile, explained to passengers that the plane would land in Raleigh after it had been refueled when a sarcastic passenger made a remark that the flight was diverted because the attendants had not eaten, according to the video.
WARNING: VIDEO CONTAINS GRAPHIC LANGUAGE
“Give them a snickers,” shouted other passengers on the plane.
The male flight attendant addressed the passengers, saying they had done their best to accommodate passengers on the plane despite being “offended and abused.”
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“We’re just trying to go to Charlotte. But shame on the passengers who have made this flight a living hell for flight attendants,” the pilot said.
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American Airlines issued a statement to the Charlotte Observer promoting its health and safety guidelines and asking its passengers to be respectful of crew members.
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“We take our customers’ health and safety seriously, and our crew members work hard to maintain the federal mask mandate that remains in effect at aircraft and at airports,” American said in the statement, adding. “We value the trust our customers place in our team to take care of them throughout their journey, and we expect those who choose to fly with us to treat each other – and our team members – with respect.”