Google confirmed its Google Assistant reservation reservation reservation function via the phone powered by Duplex's AI technology, starting to roll out in English for several Android and iOS devices across the United States. The expansion sets the stage for potential mainstream adoption – especially as it crosses the platform for the first time.
In its original demo in May, as the Google I / O Developer Conference, Duplex & # 39; s system met human speech so well that it promptly raised ethical questions about how much an AI bot should sound to a person and how it should be handed over to the person on the other end of the line. People also wondered if the demo was false.
It was not clear at the time how long it would take Duplex to become a real product. As it turned out, it happened quickly.
Only months after its disclosure, Duplex was moved to public testing in major markets such as New York and San Francisco. Less than a year later, it went to Pixel 3 owners in 43 US states. (Kentucky, Louisiana, Minnesota, Montana, Indiana, Texas and Nebraska were not included in the launch due to local laws.)
As the technology went from concept to launch, Google added a message at the beginning of the call that says The call is from Google and explains why the call is being placed. It also allows businesses to opt out of receiving these automated calls.
But if the technology is adopted by ordinary consumers, it is unclear that termination will be a viable option for traders who cannot afford to turn to interested customers.
Google tells TechCrunch its Duplex-powered Google Assistant function for restaurant booking began its expansion for both iOS and Android 5.0 + devices last week.
The news site 9to5Google found the change in Google's help documentation and wrote about rollout.
However, we understand that the rollout has not reached all units at this time. When asked, Google could not give us a timeline when it expects the rollout to be completed.
Although Duplex can make other types of bookings, it is currently focused on restaurant reservations. For the restaurants that already use an online booking service that works with Google, the assistant will work directly with Reserve with Google to confirm the reservation.
Consumers wishing to use assistant for bookings only need the Google Assistant app. The assistant confirms details such as booking time and lot size, and then attempts to book the agreement through one of the booking providers. This actually covers many queries, as the Reserve with Google has links with dozens of providers. It may be possible to place an automatic call using Duplex, if necessary.
Duplex can also be used to check business information if it has not been updated on Google ̵
Google says it is working to bring Duplex to the other remaining US countries in the future.